A hands-free device allowing one to talk on the phone and yet keep both hands available for typing. Headsets are highly recommended for call center agents.

Are all headsets technically the same?

No. Even though all headsets perform the same basic function, the technology itself may differ depending on the specific application, and the design specifications of the particular telephone system the headset is to be used with.

Hands-free communication

In business situations, people rarely just talk on the telephone. They take notes, enter data on a PC, review documents, search through files, or even drive a car, all with one hand, or while cradling the handset between their head and shoulder. When you consider this, it's easy to see the most obvious benefit of using a headset: it frees both hands.

Who Would Benefit from Using a Headset?

Everyone can benefit from using a headset. It used to be that only people who regularly spent a couple of hours a day or more on the telephone were considered headset candidates. This picture has changed. Today, many people view headsets as standard office equipment, and depend on them - regardless of how much time they spend on the phone. Of course, the more telephone-dependent you or your company are, the more valuable headsets will be to you. The following is a list of the kinds of businesses and occupations that traditionally depend on headsets:

* Receptionists
* Travel Agents
* Taxi/Car Service
* Attorneys
* Dispatchers
* Telemarketers
* Reservations Agents
* Health Care
* Emergency Services
* Emergency Road Service
* Booking Agents
* Freight Forwarders
* General Office
* Computer Users
* Sales Department
* Customer Service
* Help Desks
* Banks
* Financial Services

In fact, anyone who spends time on the phone...