Clientcom is a call center and IPBX (Internet Private Branch Exchange) server based telephony solution which uses SIP Open Standards VoIP. Clientcom offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems. Moreover, Clientcom offers the features one would expect of a proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records and much more usually found only in top of the range systems.

Call Center

• Automatic Call Distribution (ACD) Workgroups
• Multiple Queues and advance routing capabilities
• Interactive Voice Response (IVR)
• Caller ID display and/or Screen pop
• Call-Recording and Archiving
• Online and offline Reporting and Supervision screens
• Optional Customer Relationship Management (CRM)
• Auto-Attendant - working hours routing etc
  

IPBX/PABX

• Auto-Attendant - working hours routing etc
• Automatic Call Distribution (ACD) Workgroups
• Interactive Voice Response (IVR)
• Caller ID display to phones and ‘SoftAgent’
• Voicemail with message waiting indicator
• SMS voicemail or missed call alert
• Conference Centre (Meet Me)
• 'SoftAgent' - PC based On-Screen Call Control for easy dialling, conferencing and transferring of calls
• 'SoftAgent' - Softphone for remote use
• Call-Recording and Archiving