What are ERP Software Solutions?

ERP stands for Enterprise Resource Planning and is the software to support your entire business processes. ERP Software Solutions typically consists of modules such as:

What are CRM Software Solutions?

CRM stands for Customer Relationship Management and is the software to support your business process to find, get and retain customers. CRM Software Solutions typically consist of modules such as:

It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

Benefits of CRM-ERP Integration

• Enable cost effective inventory and procurement management by integrating inventory and purchase planning, with customer-originated information, like demand planning and sales forecasting
• Allow customer-centric demand planning and scheduling across the company and its suppliers
• Enable job scheduling based on customer priority by providing real-time customer information
• Improve customer experience by giving customer and channel access to product development and delivery status - Enhance forecasting systems, by integrating internal systems with customer forecasting systems - Enable more cost-efficient handling of orders by integrating them directly with the inventory and logistics systems
• Support identification of most valuable customers by providing information on historical revenues, products purchased, billing, collection and Account Receivables - Empower customer-facing personnel with real-time access to customer information, product catalog, pricing and availability - Improve customer experience by enabling customers and channels to directly configure products and services - Enhance customer interactions by providing real-time available-to-promise/capable-to-promise information to sales channels
• Enhance customer interaction by providing service personnel with the complete transaction history of the customer
• Enables more cost-effective customer Support through on-line channels and process automation
• Enable customer service improvement, by providing information from Human Resources Management systems, like qualifications, experience and skills, required to match best employees to the most valuable customers
• Improve customer service by allowing customers and customer-facing personnel to track real-time inbound and in-progress inventory data